About Us

Welcome to
Catercraft (Pvt)Ltd

Established in 1980, Catercraft (Pvt) Ltd is the sole airline catering company in Zimbabwe, which is situated at Harare International Airport with branches in Bulawayo and Victoria Falls. Due to the increase in uplift demand, the need for more storage space, emphasis on world standard hygiene aspects, and the need to overcome cramped conditions of the old catering facility constructed in 1956, it became imperative to make a move to new premises at Harare International Airport.

The new two storey complex was then constructed and the move to current catering facility was effected in mid-November 1996. Ever since then the facility has been used for all airline catering facilities at Harare International Airport. Our catering facility covers over 16 000 square meters of built up area, with world class equipment and high-level automation machinery of wash up and production

At one point in time during the nineties Catercraft (Pvt) Ltd catered for more than sixteen airlines. However, the number has continued to reduce due to the sanctions the country has faced for more than a decade. We also offer aircraft cleaning as well as laundry services for airline items such as blankets, seat covers and napkins. The company also caters for private airlines and charters, as well as outside catering and contract catering.

Catercraft (Pvt) Ltd has in the past catered for various airlines which include the following:

Catercraft (Pvt) Ltd currently has a staff complement of 204 and is capable of producing 10 000 meals per day, operating twenty-four (24) hours. In addition to airline catering, Catercraft operates a Restaurants Division which runs the airport restaurants at Harare, Bulawayo and Vic Falls airports.

Vision

To be the world class caterer in the provision of quality food and other catering services to airlines and institutions

Mission Statement

To ensure that we provide high quality catering services at competitive rates by providing customized catering supplies and services.

Comply with Ministry of Health and Association of European Airlines regulations.

Dealing with suppliers who are standards oriented.

Employing, retaining and competitively remunerating competent staff.

Ensuring attractive return to our shareholders.

Improving our standards through continuous innovation and creativity.

In 2015 the new Victoria Falls International airport became operational. Catercraft (Pvt) Ltd was allocated two restaurants on the international airport and one on the domestic airport. Generally, the movement of passenger traffic has increased over the last 12 months and the airport currently serves five airlines namely, Air Zimbabwe, Comair, South Africa Airways, Ethiopian Airways and Kenya Airways. However, since Victoria Falls airport does not have an uplift catering facility, no airline has been willing to enter a standing contract with Catercraft for provision of meals. This means that meals are only provided on request, for example, when flights experience delays. Other services provided include aircraft cleaning which is provided to Comair and South African Airways at the same airport.

AWARDS

Due to its renowned excellence in performance, Catercraft has over the years acquired awards from some of the world’s largest Airlines. Our highly qualified staff have also won Zimbabwe Chefs Association trophies, medals and merits. Furthermore, we have on many occasions been labeled as one of the world’s best Airline Catering companies. The awards acquired are as follows:      

  1. Partners in Excellence (British Airways)  : 2002 – 2003
  2. Special Award – In recognition of effort, contribution And Support (Lufthansa) :2000
  3. Peter McCarthy Award Regionally Nomination (British Airways) : 1996 

Accreditation: 

  • Certified Halal Dedication Kitchen.
  • Catering License (City of Harare)
  • Hazard Analysis Critical Control Point (HACCP) Food Safety Management System.